Security and Privacy
We have made every effort to ensure we protect your personal information. Here you will find information on how we protect your security and privacy, changes to the law regarding use of ‘cookies’, information on ordering with us and assurances about credit and debit card details.
Rock Cottage is dedicated to protecting your data and to ensure we comply with the Data Protection Act 1998.
When you rent from us we record your details to ensure that we can:
- Be certain that any orders you have placed can be processed to completion.
- Contact you in emergencies.
- Deal with any financial queries.
This data will not be used to send marketing offers or shared with any other third party other than those identified in our terms and conditions.
Data will be reviewed on a yearly basis, and records will be retained for as long as it continues to be necessary. If you require us to remove your data from our database please contact us in writing. We will review this request over 28 days.
We will not sell or disclose any personal data to any third party unless required to do so by law.
If you agree to receive our newsletters we will use your email address to contact you, sending regular email newsletters informing you of new products, special offers and any featured information.
When a phone number is requested and provided, we may use this to contact you to ensure that you are happy with the service you received
Use of the website
Access to this website may be suspended or temporarily unavailable without prior notice in the case of system failure, maintenance and repair or reasons beyond our control.
Website Abuse
You must not misuse this website by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to this website, the server in which the website is stored or any server, computer or database connected to the website.
Unauthorised use of our website may give rise to a claim for damages and/or be a criminal offence. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to our site will cease immediately.
You agree not to use rockcottagelakes.co.uk directly or indirectly for any unlawful purpose, or to cause distress or offence to any person.
Cookies
A ‘cookie’ is a file in your web browser that enables us to recognize your computer when you visit the site, providing you with the best possible experience whilst visiting your site.
This tool is used by many websites to help collect information, such as how many people visit and return to the site, what products are being clicked on and which go on to be bought, and to make certain parts of the site function properly.
We use ‘cookies’ to allow us to fill in our login fields with your email address, once you have registered with us. This is to enable customers to login to the website more quickly and easily when you make future visits to nyo2.co.uk.
If you use another computer that is not your own personal computer (e.g. in an internet café or a friends computer) then it is possible that your e-mail address in the login field will show up to a subsequent user of the website. Therefore we suggest and advise that customers clear ‘cookies’ stored in the web browser when using another machine. The option for this is normally located in the browsers Tools menu/option.
If you have ‘disabled’ the cookies in your browser you may experience some technical difficulties and we cannot guarantee your experience navigating the site or the performance of the site itself.
From 26th May 2011 websites now require user consent to store a cookie on the user’s computer, unless the cookie is strictly necessary for a service requested by the user. By using our website and consenting to the use of cookies we will provide you with the best possible experience.
For independent information about cookies, including amending your settings, please visit www.allaboutcookies.org
Warning to sellers of Utility services and Advertising
Rock Cottage only enter into signed contracts for any Utility service (including Telephone, Broadband, Mobile phone, Electricity, Gas, Water supplies) and no Director, employee or agent acting on their behalf has the authority to commit the company to any change. No Telephone contracts shall be binding on the company and shall in all cases be subject to a written agreement.
All Advertising is conducted through our chosen marketing agency. Any changes to advertising budgets shall require board approval.